![]() If you see the menu appear and display your main boot drive, then you do not have a firmware password, but if you see a password prompt appear, then you do have one set and will need to use the firmware password utility to remove it before Safe Mode will work.ĭo keep in mind that while a forgotten firmware password could easily be reset in older Mac systems by removing hardware components like RAM, Apple has changed this in newer systems. Therefore, to test if your system has a firmware password set, try booting with the Option key held down to get to the boot menu. You will also not be able to perform any hardware resets such as resetting the PRAM, or choose an alternative boot volume without first supplying the firmware password. If a firmware password is set on your system, then you will not be able to boot to Safe Mode or other modes like single-user mode or verbose mode. This can be done using the Firmware Password utility that's available in an OS X recovery boot drive, be it an older OS X boot DVD or a modern Recovery HD partition. The firmware password utility is available in the Utilities menu in the OS X installer, be it an installation DVD or a recovery partition (click for larger view).Īs an extra security measure in Mac systems, Apple provides the option to lock the system with a firmware password. While in a Mac's default configuration, Safe Mode will work, there are some instances where special configurations or errors may prevent it from working. In addition to a minimal environment, Safe Mode runs a directory check on the boot drive and clears some temporary caches, which, if corrupted, can cause slowdowns and other errors in the system. This will help you determine if problems are happening from peripheral devices or third-party extensions such as those supplied by some security software packages. Try saving the file and see if that resolved the issue.When a problem arises in OS X because of a software configuration error, often one troubleshooting step to take for clearing the issue or at least investigating it further is to boot into Safe Mode however, sometimes Safe Mode may not work.īooting to Safe Mode in OS X is done by holding the Shift key at startup, which triggers a minimal boot environment where only basic Apple-supplied extensions and services are loaded. Click the document, then click the drop-down arrow beside Open at the bottom of the file dialog and choose Open and Repair. Click Browse and navigate to the folder that has your document. In Word, start on the app's Home page and click Open. Thankfully, Word has the ability to diagnose and repair many issues with documents, so you should try this before moving onto any other troubleshooting steps. If Word usually freezes or crashes when saving one particular document, most signs point to a problem with the document itself. For some users, this happens somewhat often, so here are the top five ways to fix Word when it crashes or freezes when you try to save your work. It's even worse when Word freezes right at the moment that you try to save a file. Microsoft Word is one of those mission critical programs that needs to work properly all the time - crashes and freezes can result in lost work and enormous amounts of anxiety.
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